When you have limited knowledge in an area like auto mechanics, it can be hard to know what the best practices are for your vehicle maintenance, where to go for quality service, and who you can trust. Here is a short list of what you should be looking for in an honest mechanic:
1. No Surprises
A mechanic should always keep you apprised of what is happening in the shop with your vehicle via phone, text, or email, and getting consent from you for any work that going to be done. Our technicians will be in touch with you personally to make sure we are able to meet your needs and your budget with no surprises when your itemized bill arrives.
2. No Menu of Service Packages
When an auto shop has a menu of service packages there is a good chance that you will end up purchasing more than you actually need. It ends up being a bit like a cell phone company charging you for more minutes than you will use. At Parkside, we inspect your whole car every time you bring it in, even if you just come in for oil change, then we let you know ONLY the services that need to be done. That way we can save you money, save you time, and give you peace of mind that your car will be running smoothly when you need it.
3. Communication with technicians
If you call your mechanic but they won’t put you on the phone with the technician working on your car it feels a bit like you are getting second hand information. At Parkside, your questions are answered by the actual technician that is working on your car. They can explain the details behind the specific problems they have encountered and are better able to answer your inquiries with first hand information. Want to take a look? They will happily give you an up close view of exactly what they’re dealing with on your vehicle.
4. Answers to WHY and HOW
If a shop ever expects you to approve an expensive repair without answering WHY the service is necessary and what options are available in HOW it can be repaired, you should think twice about moving forward. At Parkside we know that people are always on a budget and that repair bills can grow quickly. We provide as much information as possible as to why certain repairs are necessary, and when budget is a concern, we will give you as many options as possible for how the repair could be performed safely and effectively while giving you as much value for your dollar as possible.